Business Internet South Africa with Zero Downtime Guarantee

MWCOM packages include all equipment, installation, and configuration. Unlike many providers, we don't charge separate fees for routers, installation, or setup - everything is included in the monthly fee.

Fiber requires powered equipment and fails during outages. LTE systems have battery backup but limited duration. MWCOM's hybrid approach includes UPS systems and automatic failover to maintain connectivity during power outages.

Yes, we serve rural businesses across all nine provinces using fixed wireless and LTE solutions where fiber isn't available. Our hybrid approach ensures connectivity regardless of location.

Our Enterprise packages include multiple LTE carriers and can switch between Vodacom, MTN, and Cell C networks automatically. The probability of total failure is less than 0.1% annually.

Business customers get priority support with 4-hour response times for Professional packages and 1-hour for Enterprise. Our remote monitoring often identifies and resolves issues before customers notice them.

This depends on your business size and activities. Small businesses (5-10 employees) typically need 100-200 Mbps, medium businesses (10-50 employees) need 200-500 Mbps, and larger enterprises often require 500+ Mbps or dedicated gigabit connections. Consider factors like cloud applications, video conferencing, number of connected devices, and file sharing needs.

A Service Level Agreement (SLA) is a contract that defines the expected level of service, including guaranteed uptime (typically 99.9% or higher for business connections), response times for support, and compensation for outages. It's crucial because it holds your provider accountable and ensures your business operations aren't compromised by internet issues.

Yes, most South African businesses should have a backup connection due to infrastructure challenges, fibre cuts, and power outages. A different connection type (e.g., LTE/5G if your primary is fiber) provides redundancy if one network goes down. For critical operations, automatic failover systems ensure seamless switching between connections.

Installation typically takes 5-10 business days from order confirmation to full activation. This includes site survey (1-2 days), fiber installation if needed (3-5 days), equipment configuration (1 day), and testing (1 day). Existing fiber locations can be activated faster, often within 3-5 days.

MWCOM offers flexible month-to-month contracts for all business internet packages. While we offer discounts for annual commitments, we never lock you into long-term contracts. You're free to upgrade, downgrade, or cancel with 30 days notice.

Yes, we can port your existing landline and VoIP numbers to our system. The porting process typically takes 5-10 business days, and your service continues uninterrupted during the transition. We handle all coordination with your previous provider.

For SMEs using WhatsApp Business API, CRM automations, and VoIP, we recommend primary fibre plus automatic LTE failover with monitored router health. This keeps customer responses, lead routing, and call handling active even when primary links fail during power outages or infrastructure incidents.

For most SA small businesses, uncapped business-grade fibre (not consumer broadband) paired with LTE failover is the best choice. MWCOM's Fibre + LTE Redundant package at R1,498/mo (R999 fibre + R499 LTE) delivers 100 Mbps uncontended bandwidth with automatic switchover if fibre drops — essential for VoIP, cloud apps, and WhatsApp business operations. Consumer fibre is shared and contended; business fibre gives you dedicated bandwidth and a business SLA.

Business internet in SA starts at R999/mo for 100 Mbps uncapped fibre (Openserve, coverage-dependent) with MWCOM. Adding LTE failover for redundancy costs R499/mo (total R1,498/mo for the most popular package). Higher speeds (200 Mbps, 500 Mbps, 1 Gbps) and dedicated leased lines are quoted on request. Unlike consumer broadband, business internet includes static IPs, business SLA, and business-hours to 24/7 support depending on tier.

MWCOM delivers business internet nationally via Openserve, Vumatel, Frogfoot, and MTN wholesale fibre networks, with dedicated pages for Johannesburg, Cape Town, Durban, Pretoria, Sandton and Midrand. Coverage varies by suburb — we run a 24-hour coverage check before quoting, so you know exactly what's available at your address before committing.

Afrihost, Vox, and RSAWEB all primarily serve consumer FTTH (fibre to the home) markets. MWCOM is business-only — our infrastructure, SLAs, and support are optimised for SME operations rather than residential streaming. We also bundle VoIP, WhatsApp automation and Smart CRM via our BizAI software layer, so one vendor delivers connectivity + automation + CRM. Vox is a wholesale partner of ours, not a consumer rival.

Yes — MWCOM's Fibre + LTE Redundant package automatically switches to LTE if the fibre connection drops for any reason. The LTE backup remains essential for fibre cuts, exchange failures, power outages at network equipment, and general reliability.