How much does MWCOM business internet cost?
MWCOM business fibre starts from R999/month for 100 Mbps uncapped (Openserve, subject to coverage). Adding LTE redundancy costs R499/mo (total R1,498/mo for the most popular Fibre + LTE Redundant package). Higher speeds (200 Mbps, 500 Mbps, 1 Gbps) and dedicated leased lines are quoted on request. All plans include static IPs, business SLA, and 24/7 monitoring.
How does MWCOM compare to Afrihost, Telkom, or Vox?
Afrihost, Telkom and consumer Vox primarily sell FTTH (fibre to the home) and residential broadband. MWCOM is business-only — uncontended bandwidth, business SLA, static IPs, and a bundled software layer (VoIP, WhatsApp automation, Smart CRM) via our sister company BizAI. One vendor for connectivity + automation + CRM, not three. Vox Business is actually a wholesale partner of ours.
What are MWCOM's contract terms?
MWCOM offers flexible contract options to suit your business needs. We provide both month-to-month agreements and discounted 12/24-month contracts. There are no hidden fees, and all pricing is transparent. Early termination options are available on longer contracts. Discuss your preferences during your consultation to find the best fit.
What makes MWCOM different from other South African business internet providers?
We provide complete business communications solutions (internet + phones + security) from one provider, with automatic failover designed specifically for South African infrastructure challenges.
Does MWCOM provide services outside of Johannesburg?
Yes, our cloud-based solutions serve businesses across South Africa. While we're based in Johannesburg, our services work anywhere in the country with cellular coverage.
Does MWCOM's service work in smaller South African towns?
Yes, our solutions work anywhere with reliable cellular coverage. We've successfully deployed systems in smaller towns and rural business locations across South Africa.
Which South African cities and towns does MWCOM serve?
MWCOM serves businesses across South Africa, including all major cities (Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein) and over 100 smaller towns. Our services work anywhere with fiber infrastructure and reliable cellular coverage. We've successfully deployed solutions in locations from Sandton to Polokwane, Somerset West to East London.
Does MWCOM provide solutions for specific industries?
Yes, MWCOM has tailored solutions for retail (POS systems, payment processing), healthcare (secure patient data), professional services (cloud applications, video conferencing), hospitality (guest WiFi, reservations), and manufacturing (IoT, supply chain systems). We understand industry-specific requirements for uptime, security, and compliance.
How does MWCOM keep businesses online during power or network outages?
Our automatic LTE failover systems ensure your business stays connected when the primary fibre line or grid power drops. The switch happens within seconds, keeping your VoIP calls, payments, and cloud apps running without interruption.
What is LTE failover and why do South African businesses need it?
LTE failover automatically switches your internet connection to a 4G/LTE backup when your primary fibre connection fails. For South African businesses, this is essential protection against fibre cuts (common in urban construction), exchange failures, and power-related outages at the fibre layer. The switch happens in seconds, keeping your cloud systems, payments, VoIP calls, and WhatsApp communications online without interruption.
Can MWCOM install VoIP systems remotely?
Absolutely. Our cloud-hosted VoIP systems can be configured and deployed remotely to any location in South Africa, with phone setup support via video call if needed.
What VoIP features does MWCOM include?
MWCOM's cloud VoIP systems include call routing, auto-attendant, voicemail-to-email, call recording, mobile integration, desktop softphones, conference calling, call analytics, and number porting. All features work seamlessly across your devices and locations, with no on-premise hardware required.
What happens if both fiber and LTE fail?
While simultaneous fiber and LTE failures are extremely rare, MWCOM systems include intelligent failover that can route through multiple networks. We can also configure dual-LTE failover with different providers for mission-critical businesses. Additionally, our 24/7 monitoring team is immediately alerted to any connection issues and begins troubleshooting remotely.
How quickly can MWCOM restore service if there's an issue?
Our automatic failover systems prevent most outages entirely. For any service issues, our remote monitoring allows us to diagnose and resolve problems quickly, often before you notice them.
How long does MWCOM installation take?
Installation timelines depend on fiber availability in your area. For locations with existing fiber infrastructure, installation typically takes 5-10 business days. VoIP systems can be configured and deployed within 2-3 business days. We'll provide a specific timeline after assessing your location and requirements during the free consultation.
What support does MWCOM provide after installation?
MWCOM includes 24/7 remote monitoring, proactive network management, and dedicated support channels. Our team monitors your connection in real-time and can often resolve issues before they impact your business. You'll have direct access to our technical team via phone, email, and WhatsApp - no call centers or ticket queues.