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Terms & Conditions

MWCOM is committed to protecting the privacy of its website visitors and customers. By using our website, you agree to our terms and conditions. Our terms and conditions govern the activities of visitors on our website and the relationship between our visitors and MWCOM. We provide technology-based solutions to small businesses, including Fibre to the home, Fibre to the business, CRM, Hosted email, VoIP and cloud-based solutions.

Card transactions

Detailed description of goods and/or services

Tulsapax PTY LTD is a business in the telecommunications industry that provides communication services.

 

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email.

 

Export restriction
The offering on this website is available to South African clients only.

 

Customer Privacy policy

(Tulsapax PTY LTD) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be accessed on: https://www.justice.gov.za/legislation/acts/2000-002.pdf

 

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Tulsapax PTY LTD) bank account, the details of which will be provided on request.

 

Card acquiring and security

Card transactions will be acquired for (Tulsapax PTY LTD) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

Customer details separate from card details

Customer details will be stored by (Tulsapax PTY LTD) separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

Responsibility

(Tulsapax PTY LTD) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Country of domicile

This website is governed by the laws of South Africa and (Tulsapax PTY LTD) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Brand street, Midrand.

 

Variation

(Tulsapax PTY LTD) may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by Tulsapax PTY LTD (private company) based in South Africa trading as MWCOM and with registration number 2011/136338/07.

 

(Tulsapax PTY LTD) contact details

Company Physical Address: CoSpace , Brand Street, Midrand

Email: connect@mwcom.co.za

Telephone: 011 217 2291

Returns Policy

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

  • Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to as Tulsapax PTY LTD t/a MWCOM.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by you to purchase goods from us.

  • Service refers to the Website.

  • Website refers to My Site, accessible from mwcom.co.za.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the Refund Policy terms below:

You are always required to ship back the items by following the shipping instruction:

If applicable, we will send you a shipping label once the return request has been approved. In case you need to ship the package using any carrier, please email us for the delivery address you can use.

REFUND POLICY

To be eligible for a refund, you must return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

For the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging.

  • Product wasn’t used or damaged.

  • Product must have the receipt or proof of purchase.

Aside from these conditions there are product that can be returned but are not refundable as stated in the following:

  • If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

  • After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.

CREDIT POLICY

You are given 120 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods. Credits that have been given back to the customer is allowed to be used on our Website and Physical Stores.

For the product to be eligible for Credit make sure that the following conditions are met:

  • Product must have the receipt or proof of purchase.

  • Product that are on sale or discounted is not eligible for Credit.

  • If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

  • We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can’t be used to pay for shipping fees.

EXCHANGE POLICY

Products can be exchanged for a different size or colour variation, provided that such variation is available. Customers are allowed to exchange for item within Always days. Exchanges exceedingly Always days will not be processed.

To be eligible for exchanges make sure that the following conditions are met:

  • Product must have the receipt or proof of purchase.

  • Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the right to exchange the item, Two times. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: admin@mwcom.co.za

You will be updated on their Return Status through EMAIL, if the contact information is recorded to us.

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